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ZEAL SPORTS TERMS AND CONDITIONS OF SERVICE, SALE, AND USE 

This page represents a legal document that serves as our Terms and Conditions of Service, Sale, and Use, and it governs the legal terms of our Website, http://www.zealsports.me, sub-domains, and any associated web-based and mobile applications (collectively, “Website” or “Site”), as owned and operated by ZEAL SPORTS LIMITED.

ZEAL SPORTS LIMITED is a company registered in Hong Kong SAR. ZEAL SPORTS LIMITED reserves the right to make changes to the Site, related policies, and agreements, at any time. You are advised to visit the Site regularly to keep updated.

Capitalised terms, unless otherwise defined, have the meaning specified within the Definitions section below. This document, along with any mobile license agreement, and other posted guidelines within Our Website, collectively “Legal Terms”, constitute the entire and only agreement between You and ZEAL SPORTS LIMITED, and supersede all other agreements, representations, warranties and understandings with respect to Our Website and the subject matter contained herein. We may amend Our Legal Terms at any time without specific notice to You.

  • The terms “Company” or “Us” or “We” or “Our(s)” refers to ZEAL SPORTS LIMITED, the owner of ZEAL SPORTS LIMITED
  • The terms “Customer(s)” or “You(r)(s)” or “Client(s)” refers to an individual(s), group or company that is in communication with Us with the intention to use Our Services and purchase or ask about Our Products or not, or is browsing Our Site
  • Our “Service(s)” or “Product(s)” or “Item(s)” or “Garment(s)” represents the collective functionality and features as offered through Our Website to You
  • All text, information, graphics, illustrations, audio, video, and data offered through Our Website and Service are collectively known as Our “Content” OR “Software” and We have full copyright of all the above stated and its inclusive.

All Software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, illustrations and images) are the intellectual property of ZEAL SPORTS LIMITED and are protected by intellectual property and copyright laws and international treaty provisions.

The Site is for Your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by ZEAL SPORTS LIMITED and/or its third-party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorisation of ZEAL SPORTS LIMITED. You may not purchase Items from the Site for reselling purposes or commercial exploitation without prior consent or authorisation from Us. Any such unauthorised actions may result in civil consequences or criminal penalties.

In order to place orders with Us, You must meet Our conditions of eligibility:

  • Be aged 18 years or over
  • Providing personal and payment details that are warranted by You to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site and in forms of communication)

By placing an order with Us, You authorise ZEAL SPORTS LIMITED to process a charge or charges on Your credit/debit card or PayPal account or electronic bank transfer, in the amount of the total purchase price of Your order. You also expressly authorise Us to use personal information provided by You to perform appropriate anti-fraud checks such as credit checks, and to, where necessary, transmit or obtain information about You to or from third-parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information.

ZEAL SPORTS LIMITED reserves the right to withdraw or amend any item of the Products or Items advertised on the Site without notice. We will not be liable if for any reason the Site and Products is unavailable at any time and for any period. All orders are subject to stock availability and confirmation of the order price. Items that You are interested in purchasing are not reserved and may vary in availability.

ZEAL SPORTS LIMITED makes use of design illustrations to create a customised Product for You. We try Our best to ensure that the illustrated Content and Product descriptions on the Site and in all forms of communications with You, is as accurate and complete as possible. We do not warrant that the Content and Product descriptions and colour displays are 100% accurate, complete, current or error-free as it acts only as a reference to the final product. Content may display different on different electronic devices.

APPEARANCE: We strongly encourage Our Customers to provide detailed specifications for fabric use, patterns and specific colour codes (CMYK breakdown or Pantone colour codes). We do not guarantee that the physical Item(s) will 100% resemble the Contents on Our Site.

LOGOS AND PRINTS: We strongly encourage Our Customers to provide detailed specifications for logo and artwork usage (CMYK breakdown or Pantone colour codes). We do not guarantee that the physical Item(s) will 100% resemble the Content on Our Site as this acts only as a reference.

ZEAL SPORTS LIMITED reserves the right to place Our logo on any or all Item(s) that you order from Our Site. You do not have the option to remove this logo from Your Item(s) and no Product(s) will be produced without last mentioned, unless otherwise specified by the Company.

REPLICA AND REPRODUCTION: You are not authorised to reproduce or supply any of Our Content to any other organisation or company or individual(s), to reproduce or sell or display, without Our prior written consent.

The Company shall have the right to apply any trademarks, trade named or service marks to the Products that You have supplied to the Company. ZEAL SPORTS LIMITED will not be held responsible for any unlawful information received by You in the communication process, and will not take responsibility of false use of sponsorship, logos and trademark marks to mark Your products and items. ZEAL SPORTS LIMITED reserves the right to withdraw and stop production of any Item(s) that has been created using replicated artwork from other institutions and or companies, which include colour use, and incorrect or tampered logos, or false sponsorship prints.

Please contact us at info@zealsports.me if You feel a product offered by ZEAL SPORTS LIMITED is not as described.

Prices displayed on the Site, including on other forms of communication such as per email or quotation, at the time Your order, is accepted will be honoured except in the case of obvious error and unless communicated differently. The Company uses the best endeavours to ensure that all prices appearing on the Site and in all other forms of communication, are accurate and regularly updated, but the Company does not guarantee that they are error-free and reserves the right to rectify any errors. If We discover an error in the price of any products that You have ordered, We will inform You as soon as possible and offer You the option of reconfirming or cancelling Your order. If We are unable to contact You, We will treat the order as cancelled.

ZEAL SPORTS LIMITED accept payments made by bank deposit. Our banking details will be communicated to You in the order process. Unless otherwise agreed in writing, You shall pay 60% of the total amount of Your order upfront, and 40% within 10 working days after the order has been completed. By making a payment into Our bank account, We accept that You confirm that the card or cash deposited is Yours or that You have been authorised by the owner to make the payment. If Your card issuer refuses to authorise payment to ZEAL SPORTS LIMITED, We will not be liable for any delay or non-delivery.

Unless otherwise agreed in writing, delivery of products and prices quoted to You as set out in the Company’s invoice shall be sent to the nominated delivery address, and You shall be held responsible for complying with any legislation or regulations governing the export of the products from Hong Kong, China or Philippines, and governing the importation of the products into the country of Your destination, and for the payment of any duties or taxes on them.

You will not, under any circumstances acquire any right to any drawings, specifications, illustrations and other Content, limitation, copyright supplied to You in connection to the sale unless expressed in writing by the Company. The Company shall have the right to apply any trademarks, trade named or service marks to the Products that You have supplied to the Company. ZEAL SPORTS LIMITED will not be held responsible for any unlawful information received by You in the communication process, and will not take responsibility of false use of sponsorship, logos and trademark marks to mark Your products and items.

You will keep confidential all information and communications supplied and disclosed by the Company to You. If any information that sheds false light on ZEAL SPORTS LIMITED arises, the Company may immediately terminate any order, communications and/or contract with You and act per the actions set out in the Terms and Conditions.

ZEAL SPORTS LIMITED does not guarantee that the use of the Site and services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed. Some events may happen beyond our reasonable control. Under such conditions, ZEAL SPORTS LIMITED will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this Terms and Conditions.

Once You have provided the specifications and confirmed all the details of Your order, and We have received Your deposit, we shall send You an email to acknowledge the commencement of Your order. This email is only a confirmation of receipt of Your order and does not constitute an acceptance of Your order. All sales contracts are concluded in multiple currencies and communications are written in English.

ZEAL SPORTS LIMITED reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

  • The product You ordered is not available at the time, or is withdrawn due to its failure to meet Our quality standards or due to the shipping restrictions applicable to one, or all, of the ordered Items
  • The Company identifies a pricing or Product description error
  • The Company is unable to obtain authorisation for payment
  • You do not meet the eligibility criteria to purchase as set out in this Terms and Conditions

Our Customer Service team will contact You as soon as possible if there is any problem with Your order. Please make sure that You are reachable on the contact details You have provided to us once We start the communication process.

You will be given an indication of the expected production time when You place Your order with Us. This may take 4-8 weeks upon receipt of deposit, and once full order details have been provided by you, which may include but is not limited to artwork and sizing detail. The ZEAL SPORTS LIMITED team will try Its best to meet these estimates but cannot guarantee that such estimates must be met and will not be held liable for any delays in production that is unintentional.

You will be given an indication of the expected delivery time when You place Your order with Us. The ZEAL SPORTS LIMITED team will try Its best to meet these estimates but cannot guarantee that such estimates must be met and will not be held liable for any third-party delivery delays or delays cause by payment incompletions or lack of communication on Your behalf.

In the case of a delay in the design and/or production process that may result in a delay in delivery, the Company will communicate as soon as We are in the know of the delay time and will do Our best to ensure the delayed delivery is prioritised.

ZEAL SPORTS LIMITED will not be held liable in the case of a delayed product due to conditions outside of Our control that include, but are not limited to, weather conditions, challenging economic times, death in the line of production of delivery etc.

ZEAL SPORTS LIMITED insures each order through transit up until it is delivered to You, or is collected by You or Your representative. You need to sign a confirmation of receipt of the products when the products are collected, and by doing so, You accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of the delivery of a gift, then You accept this signature as an evidence of delivery and fulfilment of Your order by ZEAL SPORTS LIMITED. You also accept the associated transfer of responsibility in the same way. It is Your responsibility to ensure full communication to Us in writing if a representative will be nominated to collect the parcel, and in due time.

Unless specified to You in writing by the Company, ZEAL SPORTS LIMITED does not provide free shipping and uses a third-party delivery service that acts as the delivery service between the Company and You. Shipping costs are the sole responsibility of You. ZEAL SPORTS LIMITED reserves the right to update its shipping policy at its sole discretion without prior notice. Kindly keep an eye on this page for updates on this policy.

The Company warrants that all products shall upon delivery be of satisfactory quality and be reasonably fit for any purpose for which they are commonly produced for. The warrant will not apply if the contract price has not been paid in full by the due date for payment, if the defect Product has fair wear and tear, if the Company cannot physically inspect the Product You are unsatisfied with and You do not return the Item to the Company, if You do not alert Us and report Your defect Product within 10 working days after delivery.

To provide you with the best possible overall service, ZEAL SPORTS LIMITED maintains a money-back-guarantee policy for items that are reported in writing, within 10 days upon receiving the delivery. If for any reason You are not 100% satisfied with your purchase, You can return Your order for a full refund. Unfortunately, ZEAL SPORTS LIMITED does not offer an exchange service.

For a full refund, the following policy and rules apply:

You can return Your order or any defect items in Your order for up to 10 days from the date that You receive the order if:

a) Products/Items are sent to the Company in the original condition, with all tags attached, and are returned in the original undamaged box and/or packaging

b) The order has been paid for in full, on or before, the due dat

c) The Products/Items were not originally purchased at a discounted offer

Please note that We will not be able to provide a refund on any shipping fees charged for the original order. For any questions and concerns regarding Our return policy, please contact Us at info@zealsports.me.

Nothing in the Terms and Conditions is intended to affect Your rights under the Law in Hong Kong SAR.

At Our request, You agree to compensate Us fully and hold Us, ZEAL SPORTS LIMITED (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by You.

If You breach the Terms and Conditions and We take no action against You, it is no wavier for Us to exercise Our rights and remedies in any other situation where You breach these terms.

Our team will try to resolve any disputes when they first arise. For queries and complaints about Your order, Our Product or Service, or pricing, please contact Us at info@zealsports.me as soon as possible.

ZEAL SPORTS LIMITED respects the intellectual property of others. If you have reason to believe Your work may have been used in the Site without Your permission, please contact us.

The Terms and Conditions, together with all Our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms and Conditions.

Version: September 2017